Previous incidents

July 2024
Jul 29, 2024
1 incident

Shared Game 2 - Xeon E5-2690 is down

Downtime

Resolved Jul 30 at 10:51am BST

Shared Game 2 - Xeon E5-2690 recovered.

4 previous updates

Jul 13, 2024
1 incident

Dallas Shared Game 1 - Xeon E5 2683 v3 is down

Downtime

Resolved Jul 13 at 11:48am BST

Dallas Shared Game 1 - Xeon E5 2683 v3 recovered.

1 previous update

Jul 10, 2024
1 incident

Germany Location: Path.net Elevated Latency

Degraded

Resolved Jul 10 at 02:13am BST

Issue has now been resolved. Latency on our end to path network is now back to <1ms.

1 previous update

Jul 07, 2024
1 incident

Germany Location: Full DC Outage (Interwerk)

Downtime

Resolved Jul 07 at 04:19pm BST

The following information has now been provided by our DC - Information is below:

"On July 7, 2024, at 1:10 a.m., there was a disruption in our internet connection due to an interruption in the dark fiber connection to the Interxion node. We managed to restore connectivity via a replacement connection, and all systems are now accessible again. A ticket has been created at Interxion to expedite the restoration of our main fiber optic cable and to investigate the cause of the incident to preve...

5 previous updates

Jul 05, 2024
1 incident

UK VPS 6: Software Issue

Resolved Jul 05 at 11:48am BST

There was a software issue on this node that caused some downtime. This has since been resolved and we're closely monitoring this node to ensure it remains stable.

June 2024
Jun 30, 2024
1 incident

Germany Core Router #2 - Outage

Downtime

Resolved Jun 30 at 11:18am BST

VPS 5 - EPYC recovered.

19 previous updates

Jun 27, 2024
1 incident

Cosmic Guard UK/Germany: GTT Issues

Degraded

Resolved Jun 27 at 09:30pm BST

This has now been resolved. Cosmic have for now disabled GTT in London.

1 previous update

Jun 25, 2024
1 incident

Main Website: WHMCS Maintenance

Downtime

Resolved Jun 26 at 02:06pm BST

This has been resolved now.

3 previous updates

Jun 03, 2024
1 incident

UK VPS 8: System Outage

Downtime

Resolved Jun 03 at 08:17am BST

Issue has been resolved and the system is back online.

1 previous update

May 2024
May 27, 2024
1 incident

Germany Core Router #1: Brief Networking Outage

Resolved May 27 at 09:00pm BST

I have identified the cause for the 2 drops that occurred: This was because of dual BGP announcements on this router causing conflicting routes, this has been fixed now.

May 26, 2024
1 incident

Dallas Shared Game 1: Outage

Downtime

Resolved May 27 at 03:30am BST

This machine is now back online. All power has been restored and services are running as normal again.

3 previous updates

May 25, 2024
2 incidents

Germany Location: Path.net Issues

Downtime

Resolved May 25 at 08:00pm BST

We're now marking this as resolved - The issue yesterday according to path was a issue with GTT in Europe. They've brought another link live with RETN which should resolve the issues moving forwards.

2 previous updates

Germany Location: Downtime

Downtime

Resolved May 25 at 12:38am BST

Our germany location is back online now. Awaiting a debrief from our DC about what happened regarding that outage.

1 previous update

May 21, 2024
1 incident

Germany Minecraft #1: Connection Failure

Degraded

Resolved May 21 at 04:43pm BST

This has been resolved now.

1 previous update

May 18, 2024
2 incidents

Germany Core Router #2: Brief Networking Blip

Resolved May 18 at 08:59pm BST

We're aware of the downtime/drop that occurred on germany core router 2.
We're looking into why this happened but based on the information we can see currently it was a attack leaking.

UK Minecraft 1: Docker Issues

Downtime

Resolved May 18 at 04:13pm BST

Issue was resolved, We've also added Java 21 support.

2 previous updates

May 06, 2024
1 incident

Germany Shared Game 2: Outage

Downtime

Resolved May 06 at 07:31pm BST

This was resolved, had a small issue with network configurations on this machine.

1 previous update

May 05, 2024
1 incident

UK Core Router 1: Outage

Downtime

Resolved May 05 at 05:54pm BST

Issue has been resolved, was a brief issue with the route servers on cosmic side and a small configuration issue our end that has been fixed aswell.

Very sorry about the downtime.

1 previous update

May 02, 2024
2 incidents

UK Shared Game 2: Unplanned Shutdown

Downtime

Resolved May 02 at 09:57pm BST

Remote hands have resolved this issue for us. Was a issue with the windows licence key.

1 previous update

Germany Core Router #1 - Inbound DDoS Attacks

Resolved May 02 at 08:44pm BST

We're aware of the downtime on the germany core router 1, mostly effecting 95.214.180.0/24 range. We've asked path for assistance in locating the IP's under attack and have for now resolved this. We will continue to monitor this closely.