Previous incidents

April 2025
Apr 09, 2025
1 incident

UK Virtfusion Backup Server: Upgrades/Downtime

Downtime

Created Apr 09 at 01:19pm BST

We're aware at this time that VPS/VDS backups within the UK are not working, this is due to some planned upgrades ongoing with this system. Your data is still safe, just for now data backups via our panel won't work. All our systems are in a RAID configuration so data loss is not expected during this downtime window of our backup server.

Previous backups will be wiped due to this being a storage upgrade to add additional capacity.

This will be resolved in the coming days once all parts we r...

Apr 04, 2025
1 incident

Dallas Shared Game 1 - Xeon E5 2683 v3 is down

Downtime

Resolved Apr 04 at 11:52am BST

Dallas Shared Game 1 - Xeon E5 2683 v3 recovered.

1 previous update

March 2025
Mar 25, 2025
1 incident

Shared Game 5 - i9 11900K (128GB), Shared Game Minecraft 2 - 2x E5 2699v3 (3...

Downtime

Resolved Mar 25 at 03:30pm GMT

Shared Game Minecraft 2 - 2x E5 2699v3 (384GB) recovered.

7 previous updates

Mar 20, 2025
1 incident

UK: Packet Loss & Latency

Degraded

Resolved Mar 20 at 04:31pm GMT

Cosmic are aware of the ongoing issues and have put a temporary fix in place in order to prevent any more impact on network. You should begin to see more stable network traffic.

1 previous update

February 2025
Feb 19, 2025
1 incident

Germany: Downtime

Downtime

Resolved Feb 20 at 02:55am GMT

This has been resolved. A breakdown of what caused this outage will be posted once we've got one.

3 previous updates

Feb 17, 2025
1 incident

Some services are down

Downtime

Resolved Feb 17 at 08:29am GMT

Client Data Offsite Backup Machine (Germany) went down.

Feb 15, 2025
1 incident

CosmicGuard Issue

Degraded

Resolved Feb 15 at 05:06pm GMT

Germany has come back online. We will be waiting for a summary from Cosmic so we can inform you as to what has happened.

3 previous updates

Feb 04, 2025
1 incident

Client Data Offsite Backup Machine (Germany), VDS 1 - Ryzen 9 7950x3D (192GB)...

Downtime

Resolved Feb 04 at 08:22pm GMT

Client Data Offsite Backup Machine (Germany), VDS 2 - Ryzen 9 7950x3D (192GB), and VPS 2 - EPYC 7502P (512GB) recovered.

5 previous updates

Feb 01, 2025
1 incident

VPS 1 - EPYC 7502P (512GB) and Looking Glass Frontend are down

Downtime

Resolved Feb 03 at 10:40pm GMT

Looking Glass Frontend recovered.

3 previous updates