Previous incidents

June 2024
Jun 14, 2024
1 incident

UK Looking Glass API is down

Downtime

Resolved Jun 14 at 10:06pm BST

UK Looking Glass API recovered.

1 previous update

Jun 03, 2024
1 incident

UK VPS 8: System Outage

Downtime

Resolved Jun 03 at 08:17am BST

Issue has been resolved and the system is back online.

1 previous update

May 2024
May 29, 2024
1 incident

UK Public Website Hosting is down

Downtime

Resolved May 29 at 10:28am BST

UK Public Website Hosting recovered.

1 previous update

May 27, 2024
1 incident

Germany Core Router #1: Brief Networking Outage

Resolved May 27 at 09:00pm BST

I have identified the cause for the 2 drops that occurred: This was because of dual BGP announcements on this router causing conflicting routes, this has been fixed now.

May 26, 2024
1 incident

Dallas Shared Game 1: Outage

Downtime

Resolved May 27 at 03:30am BST

This machine is now back online. All power has been restored and services are running as normal again.

3 previous updates

May 25, 2024
2 incidents

Germany Location: Path.net Issues

Downtime

Resolved May 25 at 08:00pm BST

We're now marking this as resolved - The issue yesterday according to path was a issue with GTT in Europe. They've brought another link live with RETN which should resolve the issues moving forwards.

2 previous updates

Germany Location: Downtime

Downtime

Resolved May 25 at 12:38am BST

Our germany location is back online now. Awaiting a debrief from our DC about what happened regarding that outage.

1 previous update

May 21, 2024
1 incident

Germany Minecraft #1: Connection Failure

Degraded

Resolved May 21 at 04:43pm BST

This has been resolved now.

1 previous update

May 18, 2024
2 incidents

Germany Core Router #2: Brief Networking Blip

Resolved May 18 at 08:59pm BST

We're aware of the downtime/drop that occurred on germany core router 2.
We're looking into why this happened but based on the information we can see currently it was a attack leaking.

UK Minecraft 1: Docker Issues

Downtime

Resolved May 18 at 04:13pm BST

Issue was resolved, We've also added Java 21 support.

2 previous updates

May 11, 2024
1 incident

Germany Core Router 2 + 45.65.114.0/24: Maintenance

Maintenance

Resolved May 11 at 01:56am BST

This was completed - Cosmic is now live in our germany location on 45.65.114.0/24

1 previous update

May 07, 2024
1 incident

Germany Shared Game 3: System Maintenance

Maintenance

Resolved May 07 at 01:59am BST

This maintenance was completed without issues, we think the issues with the SFTP/FTP server on this system has been fixed.

2 previous updates

May 06, 2024
2 incidents

Shared Game 2 - i9 10920x is down

Downtime

Resolved May 06 at 07:49pm BST

Shared Game 2 - i9 10920x recovered.

1 previous update

Germany Shared Game 2: Outage

Downtime

Resolved May 06 at 07:31pm BST

This was resolved, had a small issue with network configurations on this machine.

1 previous update

May 05, 2024
2 incidents

UK Core Router 1: Outage

Downtime

Resolved May 05 at 05:54pm BST

Issue has been resolved, was a brief issue with the route servers on cosmic side and a small configuration issue our end that has been fixed aswell.

Very sorry about the downtime.

1 previous update

Germany Shared Game 2: System Reboot (95.214.180.21)

Maintenance

Resolved May 05 at 12:06am BST

This was completed, the system is back online and servers have begun booting.

2 previous updates

May 02, 2024
2 incidents

UK Shared Game 2: Unplanned Shutdown

Downtime

Resolved May 02 at 09:57pm BST

Remote hands have resolved this issue for us. Was a issue with the windows licence key.

1 previous update

Germany Core Router #1 - Inbound DDoS Attacks

Resolved May 02 at 08:44pm BST

We're aware of the downtime on the germany core router 1, mostly effecting 95.214.180.0/24 range. We've asked path for assistance in locating the IP's under attack and have for now resolved this. We will continue to monitor this closely.

April 2024
Apr 29, 2024
2 incidents

Germany Datacentre Gateway

Resolved Apr 29 at 08:20pm BST

We're aware of the downtime in our Germany location, this is a DC Side issue and is unrelated to our side of the network. This isn't a path issue either. Our DC is working on fixing this.


The datacenter team is still working on this.


Network issues are now resolved we apologise for this issue.

Main Website: Login Issues

Degraded

Resolved Apr 29 at 07:27pm BST

This should be resolved now. If you're still having issues with login please do let us know.

1 previous update

Apr 25, 2024
2 incidents

Germany Shared Game 1: EPYC Main

Downtime

Resolved Apr 25 at 06:45pm BST

This was resolved.

2 previous updates

TCAdmin Control Panel: Migration

Maintenance

Resolved Apr 25 at 06:45pm BST

This maintenance has been finished and was successful. the performance difference should be noticeable.

All functions are restored upon our testing.
Thanks for your patience and understanding.

3 previous updates

Apr 24, 2024
1 incident

Germany Core Router 2: Abnormal Issues

Downtime

Resolved Apr 24 at 06:19pm BST

Upon monitoring everything seems stable. We've been unable to locate the exact cause of this downtime but are actively monitoring to see if anything flags up that would point towards why.

2 previous updates

Apr 23, 2024
1 incident

UK Public Website Hosting: Database Connection Issues

Downtime

Resolved Apr 23 at 10:28pm BST

We're still actively working on ensuring this is sorted. But currently most users are able to connect again to the database.

3 previous updates

Apr 22, 2024
1 incident

Germany: Core Router 2

Degraded

Resolved Apr 22 at 05:41pm BST

This was resolved.

1 previous update

Apr 21, 2024
1 incident

UK VPS 4 - System Issue

Downtime

Resolved Apr 21 at 02:10am BST

All clients on this node (VPS 4) have been moved to VPS 6, 7 and 8 (New NvMe Nodes) so will benefit from faster speeds. UK 4 is now being taken out of service until it is upgraded in the coming month.

2 previous updates

Apr 20, 2024
1 incident

Germany VDS 5: Virtfusion Issue

Downtime

Resolved Apr 20 at 01:21pm BST

Issue in the end was related to a high load VM causing some issues with resource management within virt. we've now load balanced this system out and it's performing as expected now.

3 previous updates

Apr 19, 2024
3 incidents

Germany: Brief Networking Drop

Resolved Apr 19 at 06:59pm BST

Confirmed with another host they have seen the same drop. Have asked for a reason as to why this happened from path.

1 previous update

UK Outage

Downtime

Resolved Apr 19 at 04:12pm BST

After digging around in some system logs, it looks to have been a stall within the kernel of some kind. page_pool having a stalled pool shutdown seems to have been part of the issue (Resource management).

We will closely monitor this router for a couple days to ensure it keeps running ok.

2 previous updates

TCAdmin Control Panel: Maintenance and Performance changes

Maintenance

Resolved Apr 19 at 10:08pm BST

We're rolling back the changes we've made today and will re-schedule this for another day.

Very sorry for any inconvenience caused today.

3 previous updates

Apr 17, 2024
2 incidents

UK Shared Game 4: Memory Upgrade

Downtime

Resolved Apr 17 at 04:36pm BST

System memory was upgraded.

1 previous update

UK Datacentre: Hardware Upgrades / Rack Maintenance

Maintenance

Resolved Apr 17 at 04:37pm BST

UK rack maintenance is completed, this was done without any major downtime.

2 previous updates

Apr 16, 2024
2 incidents

UK VPS 4: Hardware Issue

Downtime

Resolved Apr 17 at 03:00pm BST

UK VPS 4 is now back online - Was a dead port on the ethernet card as we predicted. this has been swapped out and the system is running okay now.

1 previous update

Germany Core Router 2: Packetloss/Disconnections

Degraded

Resolved Apr 16 at 08:46pm BST

This is resolved for now, was multiple IP's with large attacks leaking. Upwards of 15Gbps was hitting our network and path recorded over 121Gbps total.

We've asked again for further assistance with this.

2 previous updates

Apr 09, 2024
1 incident

router reboot tomorrow morning

Maintenance

Resolved Apr 09 at 09:18am BST

Hey all

We'll carry out a quick reboot on our one of our UK rack routers in the morning to apply an update =)

Aaron S