Previous incidents

We're aware of the downtime in our Germany location, this is a DC Side issue and is unrelated to our side of the network. This isn't a path issue either. Our DC is working on fixing this.

The datacenter team is still working on this.

Network issues are now resolved we apologise for this issue.

This should be resolved now. If you're still having issues with login please do let us know.

This was resolved.

Upon monitoring everything seems stable. We've been unable to locate the exact cause of this downtime but are actively monitoring to see if anything flags up that would point towards why.

We're still actively working on ensuring this is sorted. But currently most users are able to connect again to the database.

This was resolved.

All clients on this node (VPS 4) have been moved to VPS 6, 7 and 8 (New NvMe Nodes) so will benefit from faster speeds. UK 4 is now being taken out of service until it is upgraded in the coming month.

Issue in the end was related to a high load VM causing some issues with resource management within virt. we've now load balanced this system out and it's performing as expected now.

Confirmed with another host they have seen the same drop. Have asked for a reason as to why this happened from path.

After digging around in some system logs, it looks to have been a stall within the kernel of some kind. page_pool having a stalled pool shutdown seems to have been part of the issue (Resource management).

We will closely monitor this router for a couple days to ensure it keeps running ok.

System memory was upgraded.

UK VPS 4 is now back online - Was a dead port on the ethernet card as we predicted. this has been swapped out and the system is running okay now.

This is resolved for now, was multiple IP's with large attacks leaking. Upwards of 15Gbps was hitting our network and path recorded over 121Gbps total.

We've asked again for further assistance with this.

Resolved.