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Downtime

UK Outage

Apr 19 at 11:40am BST
Affected services
UK Public Website Hosting
VPS 1 - 2x Xeon E5 2699v3 (384GB)
Shared Game 1 - 2x E5 2699v3 (384GB)
Shared Game 2 - i9 9900K (128GB)
Shared Game 3 - 2x Xeon E5 2699v3 (384GB)
Shared Game 5 - i9 11900K (128GB)
Shared Game Minecraft 2 - 2x E5 2699v3 (384GB)
UK Looking Glass API
UK Datacentre Gateway

Resolved
Apr 19 at 04:12pm BST

After digging around in some system logs, it looks to have been a stall within the kernel of some kind. page_pool having a stalled pool shutdown seems to have been part of the issue (Resource management).

We will closely monitor this router for a couple days to ensure it keeps running ok.

Updated
Apr 19 at 11:47am BST

We're investigating the full reason for this outage but currently it's resolved. We'll be monitoring and will post when we've identified the full extent of the issue.

Created
Apr 19 at 11:40am BST

We're currently investigating the outage within our UK location.