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Maintenance

Brief Router Maintenance

Aug 21 at 12:00am BST  –  Aug 21 at 12:05am BST
Affected services
UK Public Website Hosting
VDS 1 - 7950x3D (192GB)
VDS 2 - 7950x3D (192GB)
VDS 3 - 7950x3D (192GB)
VDS 4 - 7950x3D (192GB)
VDS 5 - 7950x3D (192GB)
VDS 6 - 7950x3D (192GB)
VDS 7 - 7950x3D (128GB)
VPS 1 - 2x Xeon E5 2699v3 (384GB)
VPS 2 - 2x Xeon E5 2699v3 (384GB)
VPS 3 - 2x Xeon E5 2699v3 (384GB)
VPS 4 - 2x Xeon E5 2699v3 (384GB)
VPS 5 - 2x Xeon E5 2699v3 (384GB)
VPS 6 - 2x Xeon E5 2699v3 (768GB)
VPS 7 - 2x Xeon E5 2699v3 (384GB)
VPS 8 - 2x Xeon E5 2699v3 (384GB)
VPS 9 - 2x Xeon E5 2699v3 (384GB)
VPS 10 - 2x Xeon E5 2699v3 (256GB)
VPS 11 - 4x Xeon E7 8890 v4 (1.5TB)
VPS 12 - 2x E5 2697 V4 (512GB)
VPS 13 - 2x E5 2697 V4 (512GB)
Shared Game 1 - 2x E5 2699v3 (384GB)
Shared Game 2 - i9 9900K (128GB)
Shared Game 3 - 2x Xeon E5 2699v3 (384GB)
Shared Game 4 - 2x E5 2699v3 (384GB)
Shared Game 5 - i9 11900K (128GB)
Shared Game Minecraft 1 - 1x E5 2669v3 (256GB)
Shared Game Minecraft 2 - 2x E5 2699v3 (384GB)
Shared Game Minecraft 3 - 1x E5 2699v3 (196GB)
Looking Glass Frontend
UK Looking Glass API

Resolved
Aug 21 at 12:06am BST

This was completed with any issues, this is the last of the networking drops moving forwards as all known issues have been resolved.

Created
Aug 21 at 12:00am BST

This evening we’ll be carrying out a very short maintenance window on one of our core routers. Following yesterday’s power outages, we noticed some low-level hardware issues that we want to address early to prevent them from causing any disruption in the future. This will mean a brief 2 minute drop of all networking.

We know it’s been a challenging few days with the outages, and we’re grateful for your patience as we work through the last of these bumps. This should be the final piece of work needed to fully stabilize our new equipment, after which you can expect a smooth and reliable service going forward.

As a thank you for your patience, we’ll also be offering SLA credits on a case-by-case basis to affected clients - please reach out to our support team if you’d like to discuss this.

Kind Regards,
Will Allison - CTO @ EUGAMEHOST