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Downtime

Power Issue Affecting Core Networking

Jan 26 at 05:40am GMT
Affected services
Client Data Backup Machine (UK)
UK Public Website Hosting
Client Dedicated Servers
Colocation Services
VDS 1 - 7950x3D (192GB)
VDS 2 - 7950x3D (192GB)
VDS 3 - 7950x3D (192GB)
VDS 4 - 7950x3D (192GB)
VDS 5 - 7950x3D (192GB)
VDS 6 - 7950x3D (192GB)
VDS 7 - 7950x3D (128GB)
VPS 1 - 2x Xeon E5 2699v3 (384GB)
VPS 2 - 2x Xeon E5 2699v3 (384GB)
VPS 3 - 2x Xeon E5 2699v3 (384GB)
VPS 4 - 2x Xeon E5 2699v3 (384GB)
VPS 5 - 2x Xeon E5 2699v3 (384GB)
VPS 6 - 2x Xeon E5 2699v3 (768GB)
VPS 7 - 2x Xeon E5 2699v3 (384GB)
VPS 8 - 2x Xeon E5 2699v3 (384GB)
VPS 9 - 2x Xeon E5 2699v3 (384GB)
VPS 10 - 2x Xeon E5 2699v3 (256GB)
VPS 11 - 4x Xeon E7 8890 v4 (1TB)
VPS 12 - 2x E5 2697 V4 (512GB)
VPS 13 - Dual Xeon Silver 4214 (256GB)
VPS 14 - Dual Xeon Silver 4214 (256GB)
VPS 15 - Dual Xeon E5 2660 v3 (384GB)
VPS 16 - Dual Xeon Silver 4214 (256GB)
VPS 17 - Dual Xeon Silver 4214 (256GB)
VPS 18 - Dual Xeon Silver 4214 (256GB)
VPS 19 - Dual Xeon Platinum 8173M (512GB)
Shared Game 1 - 2x E5 2699v3 (384GB)
Shared Game 2 - i9 9900K (128GB)
Shared Game 3 - 2x Xeon E5 2699v3 (384GB)
Shared Game 4 - 2x E5 2699v3 (384GB)
Shared Game 5 - i9 11900K (128GB)
Shared Game 6 - 3950x (128GB)
Shared Game #7 - Dual E5-2690 v4 (128GB)
Shared Game Pterodactyl 1 - Dual E5 2669v3 (192GB)
Shared Game Pterodactyl 2 - Dual E5 2699v3 (256GB)
Shared Game Pterodactyl 3 - E5 2699v3 (384GB)
Shared Game Pterodactyl #4 - Dual E5-2690 v4 (128GB)
Looking Glass Frontend
UK Looking Glass API

Resolved
Jan 26 at 06:29am GMT

We experienced an overnight power trip affecting our main intake and communications room. As a result, the UPS systems supplying the area transferred to battery power and were subsequently exhausted, leading to a temporary disruption to network services.

Power to the main datafloor was not lost.

Services are now restored and we're actively monitoring to ensure everything is stable.

Will Allison | CTO @ EUGameHost

Created
Jan 26 at 05:40am GMT

An unplanned power-related incident is currently affecting our main intake and communications room, resulting in a disruption to network services.

We apologise for the inconvenience caused and will provide further updates as more information becomes available.

Will Allison | CTO @ EUGameHost